Below are a selection of frequently asked questions (FAQ's)

Do you offer international postage?

Yes we do.  Please go through to check out and select your country to see full shipping prices.  We accept no responsibility for any import duty or tax arising from order placed on www.darkicedesigns.com

 

I don't have a paypal account, how can I pay?

Paypal offer customers a method of paying even if you do not have a Paypal account.  Simply go through checkout and on the Paypal screen select the option 'If you do not have a Paypal account check out with Credit or Debit card' and follow the on screen instructions.

 

Do you accept telephone orders?

Unfortunately not.  We find that web based payment is simplest and safest for everyone.  We prefer Paypal and Paypal also offer customers a method of paying even if you do not have a Paypal account.  Simply go through checkout and on the Paypal screen select the option 'If you do not have a Paypal account check out with Credit or Debit card' and follow the on screen instructions.

 

Can I collect my orders from your premises?

We are an internet based business and do not have a customer friendly premises however we can arrange collection of goods at a convenient time.  Please contact us in advance before attempting collection.

 

Do you offer a fitting service on your parts?

Unfortunately we do not offer a fitting service on any of our parts.

 

Do you offer any warranty or guarentee?

We offer a 12month guarentee against any workmanship or material faults.  Please see our full terms and conditions.

 

Are the performance gains mentioned on a certain product guarenteed?

Unfortunately no performance gains are guarenteed on any of our products.   However the gains stated are the normal expected gains when fitting the product.

 

My package has not arrived yet?

We send all our orders with Royal Mail first class.  They have a delivery aim of 1-2days however this is not guarenteed.  Royal Mail will not entertain any lost item request until 15 workings are expired.  We are unable to initiate any claims until that time has elapsed.

 

How do I return my product?

Please get in touch first for a RA (return authorisation) number.   Returned items should be in as new condition unless they are faulty or incorrect.    Returns and refunds (expect for faulty or incorrect goods) are less any postage charges and should the product not be in as new condition may be subject to an additional charge at the managements discretion.

 

What size exhaust silencer do I need?

Simply measure the width of the inside of your exhaust tailpipe then select the closest sized silencer.   See item description for exact sizes to ensure they will fit.

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