terms and conditions of use

Ordering

Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur Dark Ice Designs cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Delivery and Returns

  Dark Ice Designs returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without a RA number will not be refunded. 

Exchange

If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days of exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, manuals blank warranty cards and all accessories and documents provided by the manufacturer.


We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery.  Dark Ice Designs will not be held responsible for items lost or damaged in transit.

All shipping back to Dark Ice Designs is paid for by the customer. We are unable to refund any return postal fees.

Goods found to be tampered with by the customer will not be replaced but can be returned at the customers expense.

If you are returning items for exchange please be aware that a second postage charge may apply.

Non-Returnable

For reasons of hygiene and public health, refunds/exchanges are not available for used clothing (this does not apply to faulty goods – faulty products will be exchanged like for like).

Discounted or our end of line products can only be returned for repair.  No refunds or replacements will be made.

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered then please contract us. In the unlikely event that the product arrives damaged or faulty, please contact Dark Ice Designs immediately, this will be given special priority and you can expect to receive the correct item within 72 hours. Any incorrect items received all delivery charges will be refunded.

Delivery service

We try to make the delivery process as simple as possible and are able to send your order either to your home or to your place of work.

Delivery times are calculated in working days Monday to Friday. If you order after 12:15pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days.

We aim to deliver next working day (depending on order times) but sometimes this may be delayed due to high order volume certain in sales periods.  Please allow 4 days before contacting us. We will attempt to email you if we become aware of an unexpected delay.

All small UK orders are sent out via royal mail 1st class packets post service, if your order is over £150.00 it will be sent out via royal mails recorded packet service or courier service, which will need a signature, if you are not present a card will be left to advise you to pick up your goods from the local sorting office.

Each item will be attempted to be delivered twice. Failed deliveries after this can be delivered at an extra cost to you or you can collect the package from your local post office collection point.

Export restrictions

We offer an international postal service on the majority of our products.  Dark Ice Designs is not liable for any import duty or tax.  Customers are expected to make checks with local authorities regarding any import duty and tax.  Any international orders will be deemed as the acceptance of the customers liabilty regarding import duty and tax.

Privacy Notice

This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.

Security

We have taken the appropriate measures to ensure that your personal information is not unlawfully processed.  Dark Ice Designs uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers.

During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.

We will use the information you provide only for the following purposes.

* To send you newsletters and details of offers and promotions in which we believe you will be interested.
* To improve the content design and layout of the website.
* To understand the interest and buying behavior of our registered users
* To perform other such general marketing and promotional focused on our products and activities.

Conditions Of Use

  Dark Ice Designs and its affiliates provide their services to you subject to the following conditions. If you visit our shop at www.darkicedesigns.com you accept these conditions. Please read them carefully. Dark Ice Designs controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained.

If you choose to access from another country you do so on your own initiave and are responsible for compliance with applicable local lands.

Copyrights

All content includes on the site such as text, graphics, logos, button icons, images, audio clips, digital download,s and software are all owned by Dark Ice Designs and are protected by international copyright laws.

License and Site Access

Dark Ice Designs grants you a limited license to access and make personal use of this site. This license doses not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.

This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of Dark Ice Designs.

Product Descriptions

  Dark Ice Designs and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate, complete reliable, or error free.

From time to time there may be information on Dark Ice Designs that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you.

Prices

Prices and availability of items are subject to change without notice.

Please review our other policies posted on this site. These policies also govern your visit to Dark Ice Designs.

 

Liability

Dark Ice Designs recommend using a qualified mechanic to fit all their products.    All products have been extensively tested but as with all modification products they are fitted and used at your own risk.  Dark Ice Designs cannot accept responsibility or liability for any damage, injury or charges that arise from using our products.  If in any doubt about the use of any products please consult a qualified mechanic.  All advise given by Dark Ice Designs and it's employees if purely for information only and should not be relied upon.  Owners must make their own checks.   Please check your local vehicle regulations before use. 

Any gains or improvements described or mentioned by fitting any of our products are not guarenteed in any way.

 

 

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